Our CommitmentTo Your Health & Safety

A Letter from Neville Erasmus, General Manager

I appreciate the trust you place in the resort and our staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our resort was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

Chateau Elan leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our Chateau Elan family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to our award-winning resort and winery, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you.

person in gloves spraying disinfectant and wiping the counter

Resort Rules & Safety Measures

For the health and safety of our guests and associates, Chateau Elan requires a temperature check upon check-in and face mask usage by all guests in public spaces, including the resort pool area when not seated, in the pool, or eating or drinking. If you do not have a face mask, Chateau Elan provides complimentary masks at check-in for use during your stay. We appreciate your participation in this initiative as we continue to prioritize health and safety around the resort.

person in a mask reading a device from the pool

Pool Rules & Safety Measures

  • Your room key is required to access the pool area.
  • Outside food and beverages  are not permitted in the main resort pool or fireside deck and glass containers are not permitted within the pool area.
  • Coolers and personal music devices are not permitted within the pool area.
  • Unless medically necessary, flotation devices are not permitted within the pool area.
  • Jumping, diving, foul language or smoking is not permitted within the pool area.
  • Guests may not hold or reserve loungers or lounge chairs for others that are not present at the time of entry.
  • Belongings left behind will be considered lost property and directed to our lost and found department.
Read More
person in gloves spraying disinfectant on the weight of a barbell

Fitness Center Rules & Safety Measures

  • Fitness Center access is complimentary to all hotel guests and is open from 7AM – 7PM, daily.
  • Due to increased safety measures, guests must sign-up for a Fitness Center pass in advance.
Read More