Our CommitmentTo Your Health & Safety

A Letter from Neville Erasmus, General Manager

I would like to start by saying that the security and safety of our guests and team members, has always been and remains our highest priority. Each team member understands the gravity of trust you place in us when selecting Chateau Elan as your home-away-from-home. With that in mind, we are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations, to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

In light of the recent CDC announcement - that fully vaccinated people no longer need to wear a mask or physically distance in most settings - our guidelines will relax mask requirements for guests who are fully vaccinated. At this time, we are not asking guests to require proof of vaccination status, but we do ask that all guests, vaccinated or not, respect and honor these revised guidelines. Unvaccinated guests should wear face-coverings and practice physical distancing at all times in public settings.

If you do not have a face mask, Chateau Elan will have complimentary masks available at check-in for use during your stay. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately. We appreciate your participation in this initiative and encourage you to reach out if you have any additional questions about our ongoing health and safety efforts before your visit.

I know I speak for every member of our Chateau Elan family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to our award-winning resort and winery, you can know our commitment remains as steadfast as ever. 

Thank you.

person in gloves spraying disinfectant and wiping the counter

Resort Rules & Safety Measures

For the health and safety of our guests and associates, Chateau Elan currently requires COVID-19 liability waivers to be signed upon check-in. Guests that are fully vaccinated no longer need to wear a mask or physically distance in most settings. At this time, we are not asking guests to require proof of vaccination status, but we do ask that all guests, vaccinated or not, respect and honor these revised guidelines. Unvaccinated guests should wear face-coverings and practice physical distancing at all times in public settings.

person in gloves spraying disinfectant on the weight of a barbell

Fitness Center Rules & Safety Measures

Fitness Center access is complimentary to all hotel guests and is open from 7AM – 7PM, daily. Please note that, as the Georgia ordinances are updated, the following requirements may change.

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