We aim to extend genuine hospitality to all guests and visitors of our hotel. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay.

If you encounter problems learning about our hotel or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you.

(678) 425-0900
100 Rue Charlemagne Dr, Braselton, GA 30517

Should you need further assistance, please contact the resort's accessibility champion, Neville Erasmus, at (678) 425-0901.

We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at

To ensure this, Chateau Elan Winery and Resort complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly.

We have tested our hotel's website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard.

If you have questions or concerns, or would like to report an issue related to the accessibility features of our website, please contact us at

You can learn more about W3C's Web Accessibility Initiative (WAI) HERE.
In addition, our full site was tested using SiteImprove, a third party authority in web accessibility. The website is routinely tested to ensure that any new or newly edited content conforms with the most up-to-date accessibility guidelines, as reported by the SiteImprove tool.

Browser Help
Optimize the way you view your web browser. If you are experiencing difficulty reading the Chateau Elan Winery and Resort website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page:
Find out more about the accessibility features of these leading Internet Browsers through the links below:

Hotel Website Accessibility Features
The website for Chateau Elan Winery and Resort was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts
To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link.

Structured, Semantic Markup
HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group. Please see our sitemap for easy navigation at:

Images Visibility
All content images include descriptive ALT attributes.

Standards Compliance
The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services
The following free tools and services are available to assist you with viewing and interacting with our hotel website:

Available Accessible Features Include:

  • The Inn at Chateau features accessible king guest rooms located on various floors throughout the building.
  • Accessible public entrance, registration desk, business center, concierge desk, exercise facility, and hotel restaurant.
  • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width.
  • Accessible parking spaces within 50 feet of the building entrance.
  • Accessible parking spaces for cars in the self-parking facility.
  • Parking lots are all well paved and maintained.
  • Entrance from the accessible parking lot to the main building has automatic double doors.
  • Accessible public restrooms are available in the main building.
  • Accessible route from the accessible public entrance to the accessible guestrooms.
  • Accessible route from the accessible public entrance to the registration area.
  • Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area.
  • Accessible route from the hotel’s accessible public entrance to at least two restaurants.
  • Accessible route from the hotel’s accessible public entrance to the business center.
  • Accessible route from the hotel’s accessible public entrance to the exercise facilities.
  • The pool is accessed with individual pool lift and has transfer wall.
  • Closed captioning on televisions or closed captioning decoders.
  • Digital alarm clock available with sound and a vibrating pad.
  • Public Areas/Facilities accessible for physically challenged.
  • Hearing-impaired alert device or TTY devices for incoming telephone calls, alarms, and visitors at the door are available upon request from the Front Desk.
  • Service Animals trained to perform a specific task to assist a guest with disabilities are always welcome.
  • Accessible shuttle transportation may be provided with advance notice

The following features are not available at this time:

  • Accessible route from the hotel’s accessible public entrance to the spa facility.
  • Accessible route from the hotel’s accessible public entrance to the winery facility.
  • Valet-only parking is not accessible at this time.