WHY WORK AT CHATEAU ELAN?

We welcome your interest in applying for a position with Chateau Élan Winery & Resort.

Here at Chateau Elan we look for people with personality, energy, enthusiasm, passion for people and attention to detail. We nurture and train our associates throughout time here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Exceptional customer service today is what will set us apart from our competition tomorrow. Your commitment to building professional relationships is how we will create loyalty among guests and associates.

For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations.



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Associate Director Of Sales

Overview

Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel and leadership of key members of the sales team to assist in closing group business.

Responsibilities

  • Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel. 
  • Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes.
  • Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 
  • Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement.
  • Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
  • Develop and conduct persuasive verbal sales presentations to prospective clients. 
  • Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
  • Organize and/or attend scheduled sales department, executive committee, and related meetings.
  • Knowledge of travel industry, current market trends and economic factors.
  • Ability to access, understand and accurately input information using a moderately complex computer system.
  • Assist the DOSM in directing and managing all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.
  • Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts and other reports as directed/required.
  • Assist DOSM, DOC and DRM in developing rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management.
  • Professionally represent the hotel in community and industry organizations and events.
  • Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.

Qualifications

  • Bachelor’s degree preferred.
  • 5+ years of sales leadership in similar full service sized operation preferred.
  • Proficiency in Microsoft Word, Excel, and Delphi. 
  • Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.
  • Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers.
  • Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
  • Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment – you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Working at Chateau Elan is more than just a job; it’s an opportunity to do what you love at the premier resort destination in the Southeast while having FUN! Chateau Elan offers excellent wages, a company sponsored 401(k) plan with company match for full-time associates, hotel room and activity discounts and more.

ABOUT CHATEAU ELAN

As North Georgia’s premier meeting, event and vacation destination, Château Élan Winery & Resort is located just 40 minutes north of Atlanta. On the estate sits a 16th century-styled French château with a full-service winery and tasting bar, a AAA Four Diamond Inn and conference center, a 35,000 sq. ft. European spa, 45 holes of championship golf, tennis center, seven delectable restaurants and more.