During Your Visit
To ensure your safety and comfort, the spa therapist will complete a brief health evaluation prior to your treatment. We encourage you to disclose any health conditions that may affect your spa experience. If you are pregnant, we kindly ask that you inform us so we can customize your treatment accordingly.
What to Bring
Please bring your swimsuit and workout attire if you plan to enjoy the hydro treatments, indoor pool, hot tub, or fitness facilities and classes. Clothing is optional in the separate eucalyptus steam rooms and dry saunas. Luxurious robes and slippers will be provided during your stay, and undergarments are optional under your robe—wear whatever feels comfortable. Our therapists are trained to ensure your privacy. For security reasons, we recommend leaving valuables at home or in your room safe, as the spa cannot be responsible for personal items or valuables left in lockers.
Service Charge & Cancellation Policy
For your convenience, a 22% service charge is automatically applied to all services and distributed to staff. Additional gratuities are appreciated but not expected.
A credit card is required to schedule your treatments.
We require 24 hours notice for cancellations. Appointments cancelled within the 24 hour window will incur a 100% charge. All cancellations must be emailed to spa.cancellations@chateauelan.com or please contact Reservations at (678) 425-0900. . Cancellations are not guaranteed until you receive a Cancellation Confirmation email. Please note that a $50 fee will be charged for appointments moved or rescheduled within the 24 hour window.
Age Requirements
The Spa at Chateau Elan is an adult sanctuary available to guests 18 years of age or older, with the exception of Manicure and Pedicure treatments which are available to those 14 and up.