Privacy Policy

Thank you for taking the time to review our Privacy Policy. The purpose of this privacy policy is to explain to guests what types of information we will collect and how that information is used the www.chateauelan.com website and across social media. In most cases, we collect this information to ensure website integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

At times, Château Élan will collect certain personal information about customers and visitors to our websites hosted by us. Such information will include both identifiable personal data, as well as nonidentifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, such as making a reservation, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.

Confidentiality

Château Élan respects guest privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our guests and users including all personal information supplied in the course of contracting with us for services. We will not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data

Château Élan collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a guest questionnaire; and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.

Use of Personal Data

Château Élan may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback.

However, Château Élan will provide you with an option within every communication to opt-out of receiving any communications of this nature or you can contact our customer contact center to ensure that you do not receive such promotional information, at 770-867-9798 x 5.

Château Élan only collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.

Château Élan may log the web pages you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data will not be used to identify individual users who will at all times remain anonymous.

Any information Château Élan collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within Château Élan or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.

Site Linking

Château Élan websites may contain links to sites that belong to third parties unrelated to us. Château Élan cannot be held responsible for any use of your personal information arising from you disclosing personal information on third party sites. Château Élan cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

Reservation of Rights

Château Élan reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

Château Élan further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.

Château Élan reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.

Château Élan reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

Château Élan reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

Advertising

As you browse www.chateauelan.com advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners such as Google and AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.chateauelan.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. 

 

Social Media Terms of Use

By posting using the #chateauelan hashtag(s), I hereby agree to the following Terms of Use.

USE OF NAME, HANDLE, TEXT, PHOTO, AND LIKENESS. I hereby grant to Chateau Elan Winery & Resorts, its parents, subsidiaries and affiliated companies, and their respective successors and assigns (collectively, the "Permitted Parties") the right and permission to use my name and/or handle, image, and likeness, and the text and photograph I'm posting to a social media platform such as but not limited to Twitter, Facebook and Instagram by using the #chateauelan hashtag(s) (collectively, the "Content") on the ChateauElan.com website, Facebook, Instragram, Twitter and other social media platforms operated by Chateau Elan Winery & Resort (the "Websites"). I agree that the Content may be distributed, published, exhibited, digitized, displayed, reproduced, and otherwise used, on the Websites, anywhere in the world, at any time, for purposes of advertising or trade in promoting and publicizing the Permitted Parties. I agree that I shall have no right of approval, no claim to compensation, and no claim (including, without limitation, claims based upon invasion of privacy, defamation, right of publicity, or copyright infringement) arising out of any use (in accordance with the terms hereof), blurring, alteration, editing, distortion, faulty reproduction, or use in any composite form of the Content and I irrevocably waive any and all so-called moral rights I may have in the Content.

COMPLIANCE WITH TERMS FOR THIRD PARTY PLATFORMS. I acknowledge and agree that in order to post Content on the Websites, I will be in compliance with the terms and conditions of such Websites.

TAKEDOWN. If I want my Content removed from the Websites, I will send a message to the following: This email address is being protected from spambots. You need JavaScript enabled to view it..

REPRESENTATIONS AND WARRANTIES/INDEMNIFICATION. I represent and warrant as follows: (a) I have the right to post the Content; (b) neither the Content nor the use of the Content by the Permitted Parties will infringe upon or violate the intellectual property rights or other rights, including, without limitation, any right of publicity and/or copyright, of any other person or entity or any applicable laws; (c) the Content does not contain any content that is inappropriate, indecent, obscene, hateful, tortuous, defamatory, defamatory, slanderous, or libelous or otherwise depicts inappropriate behavior; and (d) the Content does not contain any advertising or other commercial content. I hereby agree to indemnify and hold the Permitted Parties harmless from and against any and all third-party claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses relating to or arising out of any breach or alleged breach of any of my warranties, representations or agreements hereunder.

NO OBLIGATION TO USE. I understand and agree (a) that Permitted Parties shall have no obligation to use the Content (or any part thereof) in any way; and (b) that Permitted Parties may remove the Content (or any part thereof) from the Websites at any time for any reason in Permitted Parties' sole discretion. I further understand and agree that Permitted Parties will not use any Content or other materials it finds inappropriate, indecent, obscene, hateful, tortious, defamatory, slanderous or libelous, or that Permitted Parties believes may violate or infringe another's rights, including, without limitation, privacy, publicity or intellectual property rights.

IMPORTANT. PLEASE READ GENERAL RELEASE AND LIMITATIONS ON LIABILITY. I hereby agree that: (a) any and all disputes, claims, and causes of action arising out of or connected with the Content or these Terms shall be resolved individually, without resort to any form of class action; (b) any and all claims, judgments and awards shall be limited to actual out of pocket costs incurred, including costs associated with submitting the Content, but in no event will attorneys' fees be awarded or recoverable; and (c) under no circumstances will I be permitted to obtain any award for, and I hereby knowingly and expressly waive all rights to seek, punitive, incidental or consequential damages and/or any other damages (other than actual out of pocket expenses), and/or any and all rights to have damages multiplied or otherwise increased. I acknowledge and agree that the neither the Permitted Parties nor any of their officers, directors, employees are responsible for any costs, injuries, losses, or damages of any kind arising from or in connection with the Content (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to, loss or destruction of property, or any claims, costs, injuries, losses, or damages related to or based on my rights of publicity or privacy, or a claim that I have been defamed or portrayed in a false light). The Permitted Parties assume no responsibility for any damage to my computer system which is occasioned by accessing any Permitted Party’s website, or for any computer system, phone line, hardware, software or program malfunctions, or other errors, failures, delayed computer transmissions or network connections that are human or technical in nature, or for the incorrect or inaccurate capture of information, or the failure to capture any information.

GOVERNING LAW. I agree that any and all disputes that I may have with, or claims I may have relating to, arising out of or connected in any way with the Content (or any part thereof), these Terms shall be governed by the laws of the State of Georgiak applicable to contracts executed and to be performed entirely in the State of Georgia.

 

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