At times, Château Élan will collect certain personal information about customers and visitors to our websites hosted by us. Such information will include both identifiable personal data, as well as nonidentifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, such as making a reservation, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.
Château Élan respects guest privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our guests and users including all personal information supplied in the course of contracting with us for services. We will not to sell your personal information to third parties for commercial or marketing purposes.
Collection of Personal Data
Château Élan collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a guest questionnaire; and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.
Use of Personal Data
Château Élan may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback.
However, Château Élan will provide you with an option within every communication to opt-out of receiving any communications of this nature or you can contact our customer contact center to ensure that you do not receive such promotional information, at 770 – 867-9798 x 5.
Château Élan only collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.
Château Élan may log the web pages you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data will not be used to identify individual users who will at all times remain anonymous.
Any information Château Élan collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within Château Élan or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
Reservation of Rights
Château Élan reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
Château Élan further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
Château Élan reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.
Château Élan reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.
As you browse www.chateauelan.com advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.chateauelan.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.