Please review the Spa Guidelines and Policies for answers to common questions.
To get the most out of your treatment, we encourage you to communicate with your therapist. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, the temperature of your spa treatment room, music volume or other issues.
The spa therapist will be completing a brief health evaluation prior to your treatment to be able to provide you with the best experience possible and to assure your safety and comfort.
We encourage you to disclose any health conditions that may affect your spa experience. You must be past your 13th week of pregnancy to receive a massage.
We gladly provide you with a luxurious robe and slippers during your stay with us. Undergarments are not necessary under your robe, but you may wear them if you wish. Please wear whatever is comfortable for you. Our therapists are trained to ensure your privacy at all times. Please bring your swim suit and work out attire if you wish to enjoy any hydro treatments, indoor pool, co-ed hot tub, or workout facilities and fitness classes. Clothing is optional in our separate his and her eucalyptus steam rooms and dry sauna. Please do not bring jewelry or other valuables. Lockers will be provided for your convenience however Château Élan is unable to replace or pay for items that are left or lost.
The Spa at Château Élan is an adult sanctuary available to guests of 18 years of age or older. Minors 13 and above may enjoy certain treatments if accompanied by a guardian. As the Spa is an adult area, we respectfully request that guests do not bring their children to the Spa.
Your spa time is held exclusively for you and your spa therapist. For this reason we respectfully ask that you give a minimum of 24-hours advance notice for all cancellations/reschedules.
If less than 24-hours a 50% charge of services will be billed.
If less than 4-hours a 100% charge of services will be billed.
Cancelling overnight Spa Packages would incur the room cancellation policy also. No shows are charged full value. Please note, Couples Experiences require a 72 hour cancellation.
For your convenience a 20% service charge is automatically applied to all a la carte services and distributed to the staff. Package prices are inclusive. Additional gratuities are appreciated but not expected.
For the privacy and comfort of our guests, smoking, cell phones, laptops, cameras and videos are not allowed in any of the Spa or fitness areas.
For guests not staying overnight in the Spa or having spa services, the facilities can be enjoyed for a daily fee of $50.00 Monday through Thursday, excluding holidays.
Ideal for any kind of celebration including birthdays, bridal parties, girlfriend getaways and office appreciation. Group gatherings (5 or more people) require a contractual agreement. Please contact the Spa Group Coordinator to book large parties and social groups.
They are valid for 5 years from the date of purchase and can be used toward and Chateau Élan Resort service as well as retail purchases. Gift Cards are transferable but non-refundable. Values are subject to current pricing and our cancellation policy. Gift Cards must be presented at the time services are rendered.
We are happy to accept returns on most merchandise purchased from the Spa within 30 days of purchase and with a valid receipt except as follows: Unfortunately and without exception, we cannot accept any items that have been opened. All refunds are for SPA CREDIT ONLY. No cash refunds.